Why are staff to resident ratios not the same in all Retirement Communities?
This is a question we are asked regularly. Understanding the reasons why this number varies among Retirement Communities is important (especially those with assisted living or memory care “care floors”). Determining resident-to-staff ratios is based on a combination of regulations, care needs, and operational considerations.
Here’s a detailed breakdown in Solva-style clarity:
Government Regulations – In Ontario, retirement homes must follow the Retirement Homes Act, 2010.
Although the Retirement Homes Regulatory Authority (RHRA) does not set fixed resident-to-staff ratios, it does require retirement homes to maintain adequate, well-trained staff to meet the care needs of their residents. Staffing levels must be adjusted based on residents’ individual needs, the type of services offered, and safety considerations, ensuring that quality care is consistently provided.
Key Takeaway:
The RHRA does not set a specific resident-to-staff ratio. When evaluating retirement homes, focus on those that have well-trained staff, clear staffing strategies, and sufficient personnel to meet the varying care needs of their residents.
Resident Care Needs
Staffing is heavily influenced by the acuity of residents—how much support each person needs for daily living activities (bathing, dressing, toileting, medication, mobility).
Homes usually assess residents individually and adjust staffing accordingly. For example:
- Residents needing minimal assistance → lower staff ratio.
- Residents needing extensive assistance or supervision → higher staff ratio.
Time of Day – Ratios can vary throughout the day:
- Day shifts typically have more staff to assist with meals, activities, and therapies.
- Evening and night shifts may have fewer staff, but still enough to meet safety requirements and respond to emergencies.
Operational & Safety Considerations – Homes often balance staff availability, budget, and quality of care.
They use staffing models based on:
- Number of residents on a floor
- Care hours required per resident per day
- Type of care (assisted living, memory care, specialized care)
Quality Assurance
Homes may adjust staffing in real time if occupancy levels change, and or if residents’ needs increase (e.g., after hospital discharge or health changes).
Staffing levels are also often adjusted in times of increased need (e.g., during a building outbreak – Covid 19, influenza, etc.).
It is always important to ask the question and understand how ratios are determined in any home you may be considering – the answer is not always as simple as one may think.
In short: Ratios aren’t arbitrary—they’re a mix of multiple requirements, the level of care residents require, and the home’s operational capabilities. The goal is always to ensure safety, support, and quality of life for each resident (and staff member).
Next steps in learning more about this, or any topic regarding retirement community living-
Call us at 613-421-6073 or email info@solvaseniorliving.ca